Measuring Performance - Using the New Metrics to Deploy Strategy and Improve Performance
Frost, Bob
Measuring Performance is an essential primer that organizes and clarifies the emerging discipline of performance metrics. It includes sections on Balanced Scorecards, Evaluating Your Metrics, What to Measure, Defining Your Metrics, Three-Step Method, Reporting Performance and more. Measuring Performance provides the basics in a clear and practical style, and offers a number of examples drawn from the author's extensive experience with leading organizations. Measuring Performance show how advanced measures are giving leaders new leverage to create change, manage performance, and produce better results. It covers developing the right measures, using metrics to improve performance, and key issues that arise in deploying metrics.
Content:
Front Matter
Introduction
Table of Contents
Part I. The New Metrics 1. A New Discipline
2. The Balanced Scorecard
3. Metrics and Leadership
4. Assess Your Metrics
Part II. What to Measure 5. Measurement Models
6. Defining Your Metrics
7. The Three-Step Method
8. Strategy
9. Stakeholders
10. Snoozing Alligators
Part III. Using Metrics to Improve Performance 11. Reporting Performance
12. Improving Performance
13. Aligning Effort
14. Managing Accountabilities
Part IV. Advanced Metrics 15. Gaining Leverage
16. Process Metrics
17. Capability Metrics
Part V. Issues to Anticipate 18. What Lies Ahead?
19. How Many Measures?
20. How Often to Measure?
21. Shared Accountability?
22. Contamination
23. Reliability
24. Comparatives
25. The Performance Index
26. Denominator Management
27. Making Good Metrics Better
Part VI. Performance Management 28. A Summary Model
Part VII. Resources & Glossary References
Glossary
Content:
Front Matter
Introduction
Table of Contents
Part I. The New Metrics 1. A New Discipline
2. The Balanced Scorecard
3. Metrics and Leadership
4. Assess Your Metrics
Part II. What to Measure 5. Measurement Models
6. Defining Your Metrics
7. The Three-Step Method
8. Strategy
9. Stakeholders
10. Snoozing Alligators
Part III. Using Metrics to Improve Performance 11. Reporting Performance
12. Improving Performance
13. Aligning Effort
14. Managing Accountabilities
Part IV. Advanced Metrics 15. Gaining Leverage
16. Process Metrics
17. Capability Metrics
Part V. Issues to Anticipate 18. What Lies Ahead?
19. How Many Measures?
20. How Often to Measure?
21. Shared Accountability?
22. Contamination
23. Reliability
24. Comparatives
25. The Performance Index
26. Denominator Management
27. Making Good Metrics Better
Part VI. Performance Management 28. A Summary Model
Part VII. Resources & Glossary References
Glossary
درجه (قاطیغوری(:
کال:
2000
خپرندویه اداره:
Measurement International
ژبه:
english
صفحه:
93
ISBN 10:
1615830286
ISBN 13:
9781615830282
فایل:
PDF, 3.86 MB
IPFS:
,
english, 2000